Welcome to NATUROVM

We are committed to providing professional, responsive, and reliable customer support throughout your fragrance shopping journey.

Whether you need assistance with fragrance information, scent profiles, product details, order status, shipping updates, returns, damaged products, or general questions about our collections, our customer care team is ready to help.

For questions regarding orders, delivery, fragrance products, returns, after-sales assistance, business cooperation, or wholesale opportunities, please contact us through the official support channels below.

1. Customer Support by Email

Email: service@naturovm.com

Our customer support team carefully reviews every inquiry and aims to provide a helpful response within 24–48 business hours (1–2 business days).

For faster assistance regarding an existing order, please include your order number whenever possible.

For fragrance-related questions, please provide:

• Product name
• Order number, if applicable
• A description of your question or concern
• Clear photographs, if relevant
• A short video if the issue relates to product condition, packaging, bottle, spray mechanism, or delivery damage

Providing complete information allows our team to review your request more efficiently and provide a suitable solution.

2. Customer Support Hours

Customer Support Email:
service@naturovm.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside normal support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, seasonal promotions, new collection launches, or periods of increased customer inquiries.

3. Orders, Shipping & After-Sales Support

Our customer support team can assist with:

• Order status and tracking information
• Shipping and delivery questions
• Fragrance product information
• Scent notes and fragrance descriptions
• Product usage and storage guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales requests
• Product specifications and packaging details
• Business cooperation and wholesale inquiries

To help us handle your request quickly, please provide your order number and the email address used during checkout.

If your fragrance product arrives damaged, leaking, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, bottle, and packaging.

4. Fragrance Product Support

NATUROVM creates fragrance collections inspired by oriental woody perfumes, garden floral compositions, and warm amber creations.

Our customer care team can assist with questions regarding:

• Fragrance notes and scent profiles
• Perfume collections and product descriptions
• Bottle sizes and specifications
• Packaging details
• Fragrance usage recommendations
• Storage and care instructions
• Product availability
• General fragrance-related questions

Because each fragrance creation has its own character and composition, please include the product name when contacting us so we can provide accurate assistance.

5. Business & Wholesale Inquiries

NATUROVM welcomes inquiries from retailers, distributors, fragrance businesses, commercial buyers, and potential brand partners.

For wholesale purchasing, distribution partnerships, bulk orders, or other commercial opportunities, please contact:

Email:
service@naturovm.com

Please include one of the following subject lines:

Subject: Business Inquiry

or

Subject: Wholesale Inquiry

If possible, please provide:

• Company name
• Business location or market
• Expected order quantity
• Type of cooperation you are interested in
• Additional details about your inquiry

6. Corporate Information

Brand:
NATUROVM

Website:
naturovm.com

Legal Entity:
Zhengzhou Chencan Network Technology Co., Ltd.

Registered Address:
Room 402, Building A2-4, Taiwan Science and Technology Park,
Xingang Office, Aviation Port Area,
Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410100MAE7QX975Q

Customer Support Email:
service@naturovm.com

naturovm.com is owned and operated by Zhengzhou Chencan Network Technology Co., Ltd. The company is responsible for the operation of the online fragrance store, customer service, order coordination, product management, and related e-commerce activities.

Our Fragrance Philosophy

NATUROVM was created around the belief that fragrance is more than a scent — it is a personal ritual that reflects mood, memory, atmosphere, and individual expression.

Our collections bring together the depth of oriental woody perfumes, the freshness of garden-inspired floral accords, and the warmth of sophisticated amber creations.

Each fragrance is designed to create a meaningful sensory experience through carefully considered scent combinations, elegant presentation, and distinctive fragrance stories.

From everyday moments to special occasions, NATUROVM fragrances are created to become part of your personal style and daily rituals.

We're Here to Help

From discovering your ideal fragrance to receiving and enjoying your order, our team is dedicated to making your NATUROVM experience simple, transparent, and enjoyable.

If you have any questions, please contact us at:

service@naturovm.com

Thank you for choosing NATUROVM.

NATUROVM — Fragrance Inspired by Wood, Floral, and Amber Notes.