At NATUROVM, we are dedicated to creating a secure, transparent, and dependable shopping experience for every fragrance lover. Our payment system is designed to support safe transactions while allowing customers to explore our collections inspired by oriental woody perfumes, garden floral accords, and warm amber creations.

Every fragrance journey begins with trust. We work to ensure that your checkout experience is simple, protected, and convenient from product selection to order completion.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may differ depending on your location, selected currency, device, order amount, and the payment services available at the time of purchase.

Only payment methods shown as available during checkout may be used to complete your transaction.

Payment Authorization

All orders placed through NATUROVM are subject to payment authorization, verification procedures, and security screening.

Your payment provider, card issuer, bank, card network, or financial institution may:

• Approve or decline payment transactions
• Request additional identity verification
• Apply temporary authorization holds
• Set transaction limits
• Require additional security confirmation

NATUROVM does not control the decisions, verification processes, authorization periods, or release timing of independent payment providers or financial institutions.

If your payment cannot be completed, please confirm your payment details, contact your payment provider, or select another available payment option during checkout.

Checkout Security

NATUROVM operates through Shopify's ecommerce infrastructure together with trusted third-party payment service providers to support secure checkout and payment processing.

Payment transactions may be handled through systems operated by Shopify, payment processors, card networks, banks, and other authorized financial service providers.

We take reasonable measures to maintain a secure online shopping environment. However, no internet transmission, electronic processing system, or data storage method can be guaranteed to be completely risk-free.

For your protection, we recommend:

• Using trusted devices and secure internet connections when purchasing
• Keeping your account login information private
• Confirming that you are visiting naturovm.com before entering payment details
• Avoiding sending sensitive payment information through email or messages

NATUROVM will never request your full card number, CVV/security code, online banking password, or other confidential payment credentials through email.

Pricing and Order Total

Before completing your order, checkout will display:

• Product pricing
• Selected quantity
• Available discounts
• Shipping charges
• Applicable taxes
• Total amount payable

Please carefully review all order details before submitting payment.

The amount shown during checkout will generally represent the transaction amount authorized, excluding any additional fees independently applied by your bank or payment provider.

Currency and Foreign Exchange

All prices on NATUROVM are displayed and processed in United States Dollars (USD).

If your payment method uses another currency, your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• International transaction fees
• Exchange-rate adjustments
• Additional financial service charges

These charges and exchange rates are determined independently by your financial institution and are not controlled by NATUROVM.

Temporary Authorization Holds

In certain situations, your bank or card issuer may display a temporary pending authorization before a payment is fully completed.

A pending authorization does not necessarily represent a completed final charge.

If a payment attempt fails or an order is canceled, the time required for the authorization hold to disappear depends on your bank or payment provider.

NATUROVM cannot control the release timing of these temporary holds.

Failed or Declined Payments

Payments may be declined due to reasons including:

• Incorrect payment information
• Insufficient available funds
• Bank restrictions
• Billing information mismatch
• Security verification requirements
• Fraud prevention checks
• Payment provider limitations
• Technical processing issues

If payment authorization is unsuccessful, your order may not be completed.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one transaction appears as a temporary authorization.

If you continue to believe an incorrect charge has occurred, contact us:

Email: service@naturovm.com

Please provide:

• Order number
• Email address used during checkout
• Transaction date
• Charged amount

For security reasons, never send complete card numbers, CVV codes, banking passwords, or other sensitive financial information by email.

Discount Codes and Promotions

Discount codes must normally be applied before completing checkout.

Promotional offers may include specific conditions such as:

• Eligibility requirements
• Expiration dates
• Minimum purchase requirements
• Product exclusions
• Regional restrictions
• Usage limitations

Unless otherwise stated:

• Discount codes cannot be combined with other promotions
• Discount codes cannot be exchanged for cash
• Discounts cannot be applied after completed purchases
• Offers may be limited per customer or order

Taxes and Additional Charges

Applicable taxes and shipping fees will be displayed during checkout where required.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other local charges depending on destination regulations.

Refunds

Approved refunds are normally returned to the original payment method used for purchase.

After NATUROVM issues a refund, additional processing time may be required by your bank, card issuer, or payment provider.

These processing periods are controlled by financial institutions and are outside NATUROVM's control.

Payment Verification and Fraud Prevention

To protect customers and maintain a secure shopping environment, certain transactions may require additional review.

NATUROVM may delay fulfillment, request verification, refuse orders, or cancel transactions when reasonably necessary due to:

• Suspected fraudulent activity
• Unauthorized payment attempts
• Failed verification procedures
• Inconsistent order information
• Unusual purchasing behavior
• Security concerns

Payment Privacy

Checkout information may be processed by:

• NATUROVM
• Shopify
• Payment processing providers
• Banks and card issuers
• Fraud prevention services
• Shipping and fulfillment partners
• Other service providers necessary to complete transactions

For additional information regarding personal data handling, please review our Privacy Policy.

Contact Us

For order-related questions, please include your order number and checkout email address so our team can assist efficiently.

Please do not send credit card numbers, security codes, passwords, or banking credentials through email.

naturovm.com is operated by Zhengzhou Chencan Network Technology Co., Ltd.

NATUROVM — Making Every Fragrance Ritual Feel More Inspired by Wood, Floral, and Amber Notes.

Return & Refund Policy

At NATUROVM, we believe every fragrance purchase should feel confident, transparent, and enjoyable. We are committed to providing a clear return experience while ensuring that every fragrance product maintains its quality, presentation, and integrity.

This Return & Refund Policy applies to eligible purchases made through naturovm.com.

Our fragrance collections are created around the beauty of oriental woody notes, floral compositions, and warm amber accords. Because fragrance is a personal sensory experience, we aim to balance customer satisfaction with product quality standards.

1. 30-Day Return Window

Customers may request a return within 30 days after the confirmed delivery date of an eligible order.

Before returning any product, please contact our customer support team:

Email: service@naturovm.com

Our team will review your request, confirm eligibility, and provide the appropriate return instructions.

Please do not send products back before receiving return authorization from NATUROVM.

Returns sent without approval or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product arrives damaged, defective, incorrect, incomplete, or qualifies for another remedy under applicable consumer protection laws, returned products should generally meet the following requirements:

• Unused or in original condition
• Free from customer-caused damage
• Not modified or altered
• Returned with original components
• Returned with included accessories
• Returned with original fragrance packaging where possible
• Include product materials or inserts if originally provided

Proof of purchase, including an order number or confirmation email, may be required.

Because NATUROVM fragrance products may include perfume bottles, caps, decorative packaging, gift boxes, and presentation materials, customers should package returns carefully to avoid damage during transportation.

3. Opened or Used Fragrance Products

Opening a fragrance product does not automatically prevent a return request.

However, returns involving opened or used products may require additional inspection where permitted by applicable law.

Returned products should not show:

• Excessive usage
• Improper handling
• Customer-caused damage
• Broken bottles caused after delivery
• Missing packaging components
• Unauthorized modifications

Products that lose significant value due to handling beyond reasonable inspection may be subject to appropriate deductions where legally permitted.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not qualify for standard returns, including:

• Customized or personalized fragrance products
• Gift cards
• Final sale products
• Products damaged due to improper storage or misuse
• Products altered without authorization
• Products missing essential components

Any product-specific exclusions will be communicated on the relevant product page or before approval.

5. Damaged, Defective, Incorrect, or Missing Orders

Please inspect your NATUROVM fragrance order shortly after delivery.

This is especially important for products including:

• Eau de Parfum collections
• Oriental woody fragrances
• Floral perfume creations
• Amber scent collections
• Signature fragrance bottles
• Gift fragrance sets
• Decorative perfume packaging

If your order arrives:

• Broken
• Leaking
• Damaged
• Defective
• Incorrect
• Missing components
• Incomplete

Please contact us as soon as reasonably possible.

To help us review your request, please provide:

• Order number
• Product name
• Photos showing the issue
• Photos of inner packaging
• Photos of outer shipping packaging
• Shipping label photo if available
• Video evidence where helpful

6. Return Product Review

For certain return requests, NATUROVM may perform reasonable verification before approving a return.

This may include:

• Reviewing product condition
• Confirming fragrance packaging condition
• Checking product details
• Reviewing shipping damage evidence
• Confirming order information

7. Return Shipping Costs

For preference-based returns, customers are generally responsible for return shipping costs where permitted by applicable law.

Preference-based returns may include:

• Change of mind
• Personal fragrance preference changes
• Incorrect product selection
• No longer needing the product
• Other reasons unrelated to NATUROVM

If NATUROVM confirms that a product was damaged, defective, incorrect, or otherwise eligible under applicable requirements, we will provide appropriate return instructions.

8. Original Shipping Fees

Original shipping charges are generally non-refundable for preference-based returns unless:

• NATUROVM confirms otherwise
• The issue resulted from our error
• The product arrived defective or damaged
• Applicable law requires reimbursement

9. Return Address

Return addresses may vary depending on:

• Product category
• Fulfillment location
• Customer location
• Warehouse arrangements
• Logistics requirements
• Return circumstances

Please do not send returns to our registered company address unless specifically instructed by our customer support team.

10. Return Packaging Requirements

NATUROVM fragrance products may contain glass bottles, spray components, caps, gift boxes, and decorative packaging.

Customers should ensure returned products are securely packaged to prevent:

• Leakage
• Breakage
• Impact damage
• Packaging damage

Where possible, please include:

• Main fragrance product
• Original bottle and cap
• Gift packaging
• Protective materials
• Included product accessories

11. Missing Components

Where allowed by applicable law, refunds may be adjusted if returned products are missing components originally included with the order.

Examples include:

• Perfume bottle caps
• Gift boxes
• Protective packaging
• Decorative elements
• Product accessories

12. Return Inspection

After receiving a returned product, NATUROVM may inspect:

• Product identity
• Return eligibility
• Product condition
• Packaging condition
• Reason for return

Return approval does not automatically mean a refund has been finalized before inspection is completed.

13. Refund Processing

Approved refunds are generally issued to the original payment method.

After NATUROVM processes the refund, your bank or payment provider may require additional time before funds appear in your account.

14. Refund Adjustments

Where legally permitted, deductions may apply for:

• Missing accessories
• Missing product components
• Excessive product usage
• Damaged bottles
• Damaged packaging
• Improper storage
• Customer-caused damage

15. Exchanges

Exchange availability depends on product inventory and current fragrance collection availability.

Because NATUROVM offers different:

• Fragrance notes
• Scent profiles
• Bottle designs
• Collection styles
• Product sizes

A direct replacement may not always be available.

Where an exchange cannot be completed, customers may return the eligible item and place a new order.

16. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible:

Email: service@naturovm.com

We will make reasonable efforts to assist before fulfillment begins.

Cancellation cannot always be guaranteed after an order enters:

• Processing
• Packing
• Preparation
• Fulfillment
• Shipment handling

17. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to sender, NATUROVM may review:

• Shipment status
• Carrier charges
• Product condition
• Return eligibility
• Applicable circumstances

18. International Returns

International returns may involve:

• Additional shipping costs
• Customs procedures
• Carrier requirements
• Documentation requirements
• Longer transportation times

Please contact NATUROVM before sending international returns.

19. Consumer Rights

This policy supplements any consumer rights provided by applicable laws.

Nothing in this policy removes or limits rights that cannot legally be excluded.

20. Contact Us

For order-related inquiries, please include your order number and checkout email address.

For damaged fragrance bottles, leakage issues, or packaging concerns, please provide clear photos or videos whenever possible.

naturovm.com is operated by Zhengzhou Chencan Network Technology Co., Ltd.

NATUROVM — Inspired by Wood, Floral, and Amber Notes.