Terms and Conditions

These Terms and Conditions (“Terms”) apply to all purchases made through naturovm.com.

The NATUROVM online store is operated by Zhengzhou Chencan Network Technology Co., Ltd.

By placing an order through our Website, you confirm that you have read, understood, and agreed that your purchase is subject to these Terms, along with any additional policies and information published on naturovm.com.

Scope of These Terms

These Terms apply to purchases of fragrance products and related items offered through naturovm.com.

Additional policies may also apply to your purchase, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Terms of Use
• Product Support & Care Information

Where applicable, these policies should be reviewed together with these Terms and form part of your agreement with NATUROVM.

Product Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, ingredients, bottle designs, sizes, packaging, pricing, availability, and other product information displayed on naturovm.com are accurate and up to date.

NATUROVM offers fragrance creations including:

• Oriental Woody Fragrances
• Garden Floral Fragrances
• Night Amber Fragrances
• Other perfume and scent-inspired collections

Actual product appearance and fragrance experience may vary slightly due to:

• Screen and display settings
• Photography conditions
• Lighting differences
• Manufacturing tolerances
• Packaging updates
• Natural variation in fragrance ingredients
• Production batch differences
• Minor design adjustments

Fragrances are created through carefully balanced scent compositions. Slight variations in aroma intensity, opening notes, dry-down characteristics, or packaging details may occur between production batches and are considered normal characteristics of fragrance products.

Natural ingredients and fragrance materials may also display subtle differences depending on sourcing, formulation, storage conditions, and manufacturing processes.

Such variations do not necessarily represent a product defect.

We reserve the right to correct errors, update product information, modify availability, adjust Website content, or make reasonable improvements to our fragrance collections when necessary.

If a significant error affects an order that has already been submitted, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

Customers are responsible for reviewing product descriptions, fragrance notes, bottle sizes, ingredients, and usage recommendations before purchasing.

Certain NATUROVM fragrance products may include:

• Perfume bottles
• Spray mechanisms
• Decorative packaging
• Gift boxes
• Protective packaging materials
• Product accessories described on individual product pages

Product design, packaging details, bottle shapes, and presentation elements may vary between collections or production versions.

Unless specifically stated otherwise, NATUROVM does not guarantee that third-party storage containers, replacement bottles, accessories, or fragrance-related products will be compatible with our products.

Customers should review product specifications, fragrance descriptions, ingredients, and care instructions before purchase.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation email.

This confirmation acknowledges that we have received your order request but does not necessarily represent final acceptance or confirmation that the order has been shipped.

We reserve the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraudulent activity
• Unauthorized payment use
• Inventory limitations
• Incorrect pricing or product information
• Duplicate or unusual orders
• Suspected unauthorized resale
• Promotion misuse
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is cancelled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

service@naturovm.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee changes or cancellations after an order has entered:

• Order processing
• Product preparation
• Packaging
• Fulfillment
• Shipping preparation
• Dispatch

If your order has already been shipped, our Return & Refund Policy will apply.

Prices

All product prices displayed on naturovm.com are processed in United States Dollars (USD) unless otherwise stated during checkout.

Prices may vary depending on:

• Fragrance selection
• Bottle size
• Product variations
• Gift packaging options
• Quantity purchased
• Destination
• Promotional eligibility

The final amount payable will be shown during checkout before you complete your purchase.

We may update product prices at any time for future orders.

If an obvious pricing, technical, or system error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Additional Charges

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Local government fees
• Carrier-related charges

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order amount
• Available payment providers

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security procedures.

For additional details, please review our Payment & Security Policy.

Promotions and Offers

NATUROVM may occasionally provide promotional benefits, including:

• Limited-time fragrance discounts
• Special promotional pricing
• Discount codes
• Fragrance bundles
• Gift promotions
• Free or reduced shipping offers
• Seasonal campaigns

Promotional offers may include additional requirements, such as:

• Specific promotion periods
• Minimum purchase requirements
• Eligible product limitations
• Regional restrictions
• Quantity limitations
• Customer eligibility requirements
• Usage restrictions

Unless otherwise stated, promotional offers cannot be combined with other discounts or special offers.

Discounts or promotional codes generally cannot be applied retroactively to completed purchases.

NATUROVM reserves the right to modify, suspend, or discontinue promotional programs where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping costs, and delivery-related information are governed by our Shipping Policy.

Any delivery timeframe provided on naturovm.com is an estimate unless explicitly stated otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including:

• Carrier delays
• Customs processing
• Weather conditions
• Transportation interruptions
• Public holidays
• Remote delivery locations
• Local delivery limitations

Customers are responsible for providing complete and accurate shipping information when placing an order.

NATUROVM fragrance products may include glass perfume bottles, spray components, decorative packaging, gift boxes, and other presentation materials.

We take reasonable precautions to package products securely for transportation. Customers should inspect their order promptly after receiving delivery and contact us if any issue is identified.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact NATUROVM customer support before returning any product so that we can review your request and provide appropriate instructions.

Nothing within our return procedures is intended to limit consumer rights that cannot legally be excluded under applicable law.

Damaged, Defective, or Incorrect Products

If your NATUROVM fragrance product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is especially important for products containing glass bottles, spray mechanisms, packaging components, or other delicate fragrance-related elements.

We may request the following information:

• Your order number
• Clear photographs of the product
• Photographs of the external and internal packaging
• A photograph of the shipping label
• A short video showing the issue where appropriate

Please keep the product and original packaging until our customer service team completes the review process.

Depending on the circumstances and applicable legal requirements, available solutions may include replacement, refund, or another appropriate resolution.

Product Use and Care

NATUROVM fragrances should be used according to product descriptions, instructions, recommended usage methods, and applicable care information.

Customers should follow fragrance care recommendations to help maintain product quality and performance.

Perfume Storage and Care

For perfume bottles and fragrance products:

• Store fragrances in a cool and dry location.
• Avoid prolonged exposure to direct sunlight.
• Keep bottles away from excessive heat or extreme temperature changes.
• Close bottle caps or spray mechanisms securely after use.
• Avoid unnecessary shaking or rough handling.
• Keep products away from children unless intended for supervised use.
• Follow any specific care instructions provided with the product.

Fragrance Application Guidance

For optimal fragrance enjoyment:

• Apply fragrance according to personal preference.
• Avoid contact with eyes or sensitive areas.
• Do not intentionally ingest fragrance products.
• Discontinue use if irritation occurs.
• Follow ingredient information and product warnings where provided.

Packaging and Decorative Elements

Where NATUROVM products include decorative packaging, gift boxes, or special presentation elements:

• Handle packaging carefully.
• Avoid unnecessary pressure or impact.
• Store products appropriately when not in use.
• Keep packaging away from excessive moisture.

Product-specific instructions take priority where provided.

Indoor and Environmental Use

Unless specifically stated otherwise, NATUROVM fragrance products should be protected from unnecessary exposure to:

• Extreme temperatures
• Excessive humidity
• Direct sunlight for extended periods
• Harsh chemicals
• Improper storage conditions

Any specific product claims, including long-lasting performance or special formulation features, apply only where stated for the individual product.

Product Dimensions and Natural Variations

Information regarding bottle sizes, packaging dimensions, and product specifications displayed on naturovm.com is provided as a general reference.

Minor variations may occur due to:

• Manufacturing processes
• Packaging methods
• Measurement techniques
• Product updates
• Production batch differences

Fragrance characteristics may also vary slightly depending on storage conditions, environmental factors, and natural characteristics of fragrance ingredients.

Such variations do not necessarily indicate a defect or quality issue.

Product Warranty

Certain NATUROVM products may include limited warranty coverage where specifically stated.

Where applicable, warranty duration, coverage details, exclusions, and claim procedures will be provided on the relevant product page, product documentation, or Product Support page.

Warranty coverage is separate from statutory consumer rights.

Nothing within these Terms limits consumer protections that cannot legally be excluded under applicable law.

Personal Use

Products available through naturovm.com are intended primarily for personal fragrance use, gifting, or lawful consumer purposes unless otherwise agreed in writing.

Unauthorized commercial resale or redistribution may be restricted where reasonably necessary.

Prohibited Activities

You may not use naturovm.com or its purchasing systems for:

• Fraudulent purchases
• Unauthorized payment activity
• Promotion abuse
• Manipulation of checkout systems
• Misuse of refund or return procedures
• Unauthorized commercial resale
• Interference with Website security
• Illegal or deceptive activities

We may take reasonable actions to protect our customers, Website, payment systems, and business operations when suspicious activity is identified.

Intellectual Property

Unless otherwise stated, all content displayed on naturovm.com, including but not limited to:

• NATUROVM brand identity
• Logos and trademarks
• Product names
• Fragrance descriptions
• Images and photographs
• Videos
• Website designs
• Graphics
• Page layouts
• Original written materials
• Marketing content

is owned by, licensed to, or otherwise used with authorization by NATUROVM, Zhengzhou Chencan Network Technology Co., Ltd., or the applicable rights holder.

Website content may not be copied, reproduced, modified, distributed, publicly displayed, commercially exploited, or used for unauthorized purposes without prior written authorization, except where permitted by applicable law.

Third-Party Services

NATUROVM may use third-party providers to support various aspects of our online store and customer experience, including:

• E-commerce technology providers
• Payment processing services
• Order fulfillment partners
• Shipping and logistics providers
• Customer support platforms
• Analytics providers
• Advertising and attribution partners
• Fraud prevention services
• Website security providers

Third-party providers may operate under their own terms, privacy policies, and service conditions.

NATUROVM is not responsible for independent third-party services that are outside our direct control.

Electronic Communications

By placing an order, creating an account, or contacting NATUROVM electronically, you agree that we may communicate with you through electronic methods where appropriate.

Electronic communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support messages
• Return and refund communications
• Security notifications
• Important service announcements

Marketing communications are managed separately and may be subject to applicable consent requirements and unsubscribe options.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using naturovm.com, you acknowledge that personal information may be processed according to our Privacy Policy and applicable privacy laws.

Disclaimer

To the maximum extent permitted by applicable law, naturovm.com and related services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The Website will always operate without interruption.
• All Website features will always be available.
• Technical issues will always be corrected immediately.
• All product displays will perfectly represent every individual variation.

Fragrance descriptions, product photographs, and Website information are intended to represent products as accurately as reasonably possible. Minor differences may occur as described in these Terms.

Any product-specific warranty or guarantee, where applicable, will be governed by the relevant warranty terms.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, NATUROVM and Zhengzhou Chencan Network Technology Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Purchases made through naturovm.com
• Use of fragrance products
• Website access or availability
• Third-party services
• Events beyond our reasonable control

Nothing in these Terms is intended to exclude, limit, or restrict:

• Liability that cannot legally be excluded
• Mandatory consumer rights
• Protections provided under applicable laws
• Remedies available to customers by law

Consumer Rights

Depending on your country, state, province, or region, you may have legal consumer rights relating to:

• Product quality
• Product conformity
• Defective products
• Repairs or replacements
• Returns
• Refunds
• Cancellation rights

Nothing in these Terms is intended to waive or reduce rights that cannot legally be waived.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the maximum extent permitted by applicable law.

Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Business operations
• Fragrance collections
• Website functions
• Store policies
• Legal requirements
• Regulatory obligations

Updated Terms will be published on this page.

The version of these Terms effective at the time an order is submitted will generally apply to that transaction unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, your order, NATUROVM products, or any store policies, please contact us.

Brand:
NATUROVM

Website:
naturovm.com

Legal Entity:
Zhengzhou Chencan Network Technology Co., Ltd.

Registered Address:
Room 402, Building A2-4, Taiwan Science and Technology Park,
Xingang Office, Aviation Port Area,
Zhengzhou City, Henan Province, China

Unified Social Credit Code:

91410100MAE7QX975Q

Customer Support Email:
service@naturovm.com

naturovm.com is owned and operated by Zhengzhou Chencan Network Technology Co., Ltd. The company is responsible for operating the online store, customer support, order coordination, fragrance product services, and related e-commerce activities.

NATUROVM is committed to creating a refined fragrance experience through carefully developed scent collections, transparent service, reliable fulfillment, and responsible customer care.