Shipping Policy

At NATUROVM, we are committed to creating a smooth and dependable delivery experience from the moment your fragrance order is confirmed until it arrives at your destination.

Our collections are inspired by the artistry of modern perfumery, including oriental woody fragrances, garden floral creations, and warm amber scent compositions. Each fragrance product is carefully prepared and packaged to help preserve its quality and presentation throughout the shipping process.

Order Processing

Orders are generally prepared within 1–3 business days after payment has been successfully verified.

Business days are Monday through Friday, excluding officially recognized public holidays.

Processing time refers only to the preparation period before shipment and does not include transportation time after dispatch. During seasonal promotions, holidays, high-volume periods, inventory checks, or other unexpected circumstances, order preparation may require additional time.

Certain fragrance products, gift packaging options, or specially prepared collections may require additional handling time before shipment to ensure proper presentation and protection.

Once your order has been dispatched, a shipping confirmation email containing available tracking details will be sent to the email address provided during checkout.

Estimated Delivery Time

Estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery timeframe does not include the initial 1–3 business days required for order processing.

Actual delivery times may vary depending on:

  • Shipping destination
  • Carrier service availability
  • Customs inspection and clearance procedures
  • Public holidays
  • Weather conditions
  • Seasonal shipping volume
  • Remote delivery locations
  • Local transportation conditions
  • Other circumstances beyond our reasonable control

All delivery estimates are provided as general guidance only and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable delivery charges are displayed during checkout based on your destination, selected products, package size, and current shipping availability.

Where free shipping promotions or special delivery offers are available, the applicable conditions will be displayed before payment is completed.

Certain fragrance collections, gift sets, or specially packaged products may require specific shipping arrangements depending on destination requirements and transportation conditions.

Product Packaging and Protection

NATUROVM fragrances are prepared with careful attention to product presentation and transportation protection.

Some products may include:

  • Glass perfume bottles
  • Decorative bottle designs
  • Gift packaging
  • Protective wrapping materials
  • Special collection packaging

Where appropriate, protective materials are used to help reduce movement, impact, and potential damage during transportation.

We recommend inspecting your package carefully after delivery and keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information is available, a shipping confirmation email with your tracking number or tracking link will be sent after dispatch.

Please note that tracking information may not become immediately active after shipment. Updates depend on carrier scanning procedures and may appear only after the package reaches specific transportation checkpoints.

Delivery Delays

Although NATUROVM works with reliable logistics partners, delays may occasionally occur due to circumstances outside our reasonable control.

Possible causes may include:

  • Carrier service interruptions
  • Customs inspections
  • Import clearance procedures
  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • High-volume shipping periods
  • Unexpected logistics issues

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review the available shipping information and assist where possible.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify the following details before submitting your order:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you discover an incorrect shipping detail after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist before order processing begins. However, once an order has entered preparation, fulfillment, or shipment procedures, we cannot guarantee that address changes can be completed.

If a shipment is delayed, returned, or requires additional delivery arrangements due to incomplete or incorrect information provided by the customer, additional charges may apply where permitted by applicable law.

International Orders

NATUROVM provides international shipping to selected regions where delivery services are available.

International shipments may be subject to additional procedures or charges, including:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Customs clearance charges
  • Other local carrier or government fees

Unless otherwise stated during checkout, any additional charges imposed by local authorities, customs agencies, or delivery providers are generally the responsibility of the recipient.

NATUROVM does not control customs processing times, inspection procedures, or fees charged by external authorities.

Damaged Products During Shipping

Although NATUROVM carefully prepares fragrance products for transportation, certain items may include delicate components such as glass bottles, decorative packaging, caps, or presentation accessories.

If your order arrives damaged, leaking, broken, incomplete, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help our team review your request efficiently, please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the inner packaging
  • Photographs of the outer shipping package
  • A photograph of the shipping label
  • A short video showing the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable policies, available solutions may include replacement, refund, or another appropriate resolution.

Lost or Delayed Packages

If tracking information indicates an unusual delay or your package cannot be located, please contact our customer support team.

We will review the available shipment information and assist with carrier communication or available resolution procedures where appropriate.

Any investigation outcome may depend on carrier policies, tracking information, and the specific circumstances of the shipment.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or regular delivery location
  • Front, side, or rear entrances
  • Building reception or package storage areas
  • Household members
  • Neighbors
  • Your local delivery carrier

If you are still unable to locate your package after checking these locations, please contact us and we will review the available delivery information with you.

Split Shipments

In certain situations, products from the same order may be shipped separately due to:

  • Inventory availability
  • Warehouse processing requirements
  • Product packaging needs
  • Different product preparation timelines
  • Fulfillment arrangements

For example, fragrance bottles, gift sets, or seasonal collections may occasionally be dispatched separately depending on preparation requirements.

If your order is divided into multiple shipments, each package may have its own tracking information and may arrive at different times.

You will not be charged additional shipping fees solely because NATUROVM chooses to ship an order in multiple packages.

Receiving Your Order

When receiving NATUROVM fragrance products, we recommend:

  • Opening the package carefully
  • Avoiding sharp tools near glass bottles or packaging
  • Removing protective materials gently
  • Checking the bottle, cap, and packaging condition
  • Placing the fragrance on a stable surface before use
  • Following product care recommendations

If your fragrance product includes decorative packaging, special accessories, or gift presentation elements, please review any included product instructions before use.

Fragrance Product Care During Delivery

To help maintain the quality of your fragrance after arrival, we recommend storing products:

  • In a cool and dry location
  • Away from direct sunlight
  • Away from excessive heat or humidity
  • With the bottle cap securely closed when not in use
  • Away from unnecessary exposure to extreme conditions

Proper storage helps preserve the fragrance experience and the appearance of the packaging over time.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or damaged shipments, please contact our customer support team:

Brand: NATUROVM

Official Website: naturovm.com

Legal Entity:
Zhengzhou Chencan Network Technology Co., Ltd.

Registered Address:
Room 402, Building A2-4, Taiwan Science Park,
Xingang Office, Zhengzhou Airport Economy Zone,
Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410100MAE7QX975Q

Customer Support Email:
service@naturovm.com

naturovm.com is owned and operated by Zhengzhou Chencan Network Technology Co., Ltd. The company is responsible for operating the online store, customer support services, order management, and related e-commerce activities.

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can provide assistance more efficiently.

For damaged products, shipping concerns, or package-related inquiries, including clear photographs of the product and packaging will help our team review your request more quickly.

About NATUROVM

NATUROVM was created around the belief that fragrance is more than a scent — it is a personal expression, a daily ritual, and a memory carried through atmosphere and emotion.

Our collections explore the harmony between oriental woody depth, garden-inspired floral freshness, and warm amber elegance, creating fragrances designed to complement different moods, moments, and personal styles.

Each creation combines carefully considered scent profiles, refined bottle aesthetics, and inspiring fragrance stories to bring a more meaningful experience into everyday life.

NATUROVM — Inspired by Wood, Floral, and Amber Notes.

Additional Shipping Information

At NATUROVM, every fragrance order is prepared with attention to detail to ensure that each bottle, package, and presentation element arrives in the best possible condition.

Because fragrance products may include glass containers, decorative components, and carefully designed packaging, our fulfillment team takes reasonable precautions during preparation and shipment.

While we work closely with logistics providers to maintain reliable delivery standards, external transportation conditions may occasionally affect the final delivery experience.

Carrier Responsibility

Once an order has been handed over to the selected shipping carrier, transportation and delivery processes are managed according to the carrier’s operating procedures.

NATUROVM will provide available tracking information and assist customers with shipment-related questions whenever possible.

However, NATUROVM cannot directly control carrier schedules, customs inspections, transportation routes, or delivery conditions after dispatch.

Changes After Shipment

After an order has been shipped, changes to delivery information, rerouting requests, or shipment modifications may not always be possible.

If you need assistance with a shipped order, please contact our customer support team and provide:

  • Order number
  • Customer name
  • Email address used during checkout
  • Tracking information, if available
  • Description of the request

We will review the available information and provide guidance based on the circumstances of the shipment.

Delivery Restrictions

Certain destinations may have shipping limitations due to:

  • Carrier availability
  • Regional transportation restrictions
  • Customs regulations
  • Local import requirements
  • Security restrictions
  • Other delivery limitations

If a destination cannot be serviced, NATUROVM may contact the customer regarding available alternatives or provide an appropriate refund where applicable.

Fragrance Shipping Considerations

Fragrance products require careful handling throughout the delivery process.

To help protect the quality and appearance of your order:

  • Keep perfume bottles upright whenever possible
  • Avoid exposing products to extreme temperatures
  • Do not leave fragrance packages in direct sunlight for extended periods
  • Store fragrances properly after opening
  • Handle glass bottles and decorative packaging with care

Following these recommendations helps maintain the original fragrance experience and product presentation.

Questions About Your Shipment

If you have any concerns regarding:

  • Order processing
  • Shipping progress
  • Tracking updates
  • Delivery estimates
  • Damaged packages
  • Missing shipments
  • Product condition upon arrival

Please contact NATUROVM customer support:

Email: service@naturovm.com

Our support team reviews customer inquiries carefully and aims to provide helpful responses within 24–48 business hours.

Customer Support Commitment

At NATUROVM, we believe the fragrance journey begins before the first spray. From product preparation to final delivery, we are committed to providing a thoughtful and reliable shopping experience.

Our goal is to ensure that every customer receives their fragrance collection smoothly and enjoys the complete experience behind each scent creation.

NATUROVM
Inspired by Wood, Floral, and Amber Notes.

Company Information

Brand: NATUROVM

Website: naturovm.com

Company Name:
Zhengzhou Chencan Network Technology Co., Ltd.

Address:
Room 402, Building A2-4,
Taiwan Science Park,
Xingang Office, Zhengzhou Airport Economy Zone,
Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410100MAE7QX975Q

Customer Service Email:
service@naturovm.com