Return & Refund Policy

At NATUROVM, we aim to provide customers with a clear, simple, and reliable return experience from the moment an order is placed until the final resolution.

This Return & Refund Policy applies to eligible purchases made through naturovm.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at:

Email: service@naturovm.com

Our support team will review your request, confirm return eligibility, and provide the appropriate return instructions.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an incorrect return address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable consumer protection laws, returned products should generally meet the following conditions:

  • Unused and in original condition
  • Unopened where applicable
  • Free from customer-caused damage
  • Not altered, refilled, or modified
  • Returned with the original packaging
  • Returned with all included accessories, inserts, and product materials

Proof of purchase, such as an order number or order confirmation email, may be required before processing a return.

Because NATUROVM fragrances are carefully packaged products containing perfume bottles, caps, packaging materials, and fragrance components, customers should ensure returned products are securely packaged to prevent damage during transportation.

3. Opened or Used Products

Opening a fragrance product does not automatically make it ineligible for review. However, due to the nature of fragrance products, opened or used items may be subject to additional inspection.

Returned products should not show signs of:

  • Extensive use
  • Damage caused by improper handling
  • Broken or missing perfume bottles
  • Missing caps or packaging components
  • Refilling, alteration, or unauthorized modification
  • Damage caused by improper storage

Due to hygiene, safety, and product integrity considerations, used fragrances may not qualify for preference-based returns where permitted by applicable law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns, including:

  • Opened or used perfume products
  • Products damaged after delivery due to improper use or storage
  • Gift cards
  • Personalized or customized products
  • Products marked as final sale
  • Items missing significant packaging or components

Any product-specific return restrictions will be clearly communicated before purchase or listed on the applicable product page.

Nothing in this section limits consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your NATUROVM fragrance order promptly after delivery.

If your order arrives:

  • Damaged
  • Broken
  • Leaking
  • Defective
  • Incorrect
  • Missing items or accessories
  • Incomplete

Please contact us as soon as reasonably possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Product name
  • Clear photos of the fragrance bottle
  • Photos of the inner packaging
  • Photos of the shipping box
  • Photos of the shipping label
  • A short video showing the issue where applicable

For fragrance products, videos may be especially helpful for issues involving:

  • Broken perfume bottles
  • Damaged spray mechanisms
  • Leaking containers
  • Missing caps
  • Packaging damage

6. Product Inspection Before Return Approval

For certain product concerns, our customer support team may request additional information before approving a return.

This may include:

  • Confirming product condition
  • Checking packaging condition
  • Reviewing product photos
  • Confirming fragrance bottle integrity
  • Reviewing order details

Customers should not continue using products that appear damaged, leaking, or unsafe.

7. Return Shipping Costs

For preference-based returns, including:

  • Change of mind
  • Personal scent preference changes
  • Incorrect product selection
  • No longer wanting the product
  • Other reasons unrelated to NATUROVM's error

Customers are generally responsible for return shipping costs where permitted by applicable law.

If NATUROVM confirms that a product was:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped
  • Missing essential items

we will provide appropriate return instructions and resolution options.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless:

  • The return resulted from an error on our part
  • The product arrived damaged or defective
  • Applicable law requires reimbursement

9. Return Address

Return addresses may vary depending on:

  • Product type
  • Customer location
  • Fulfillment arrangements
  • Warehouse processing requirements

Please do not return products to our registered company address unless specifically instructed by our customer support team.

The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging Requirements

Customers should package returned fragrance products carefully to prevent damage during transportation.

Where reasonably possible, please include:

  • Perfume bottle
  • Original box
  • Protective packaging materials
  • Product inserts
  • Included accessories
  • Any original packaging components

Perfume bottles should be protected against impact, leakage, and movement inside the package.

11. Refund Processing

Once a returned product has been received and inspected, approved refunds will generally be issued to the original payment method.

After NATUROVM processes the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

12. Refund Deductions

Where permitted by applicable law, deductions may apply for material loss in value caused by:

  • Missing packaging
  • Missing accessories
  • Product damage
  • Excessive use
  • Improper storage
  • Unauthorized modification

13. Exchanges

Exchange availability depends on product availability and current inventory.

Because fragrance collections may include different:

  • Scent profiles
  • Sizes
  • Collections
  • Packaging editions

A preferred replacement may not always be available.

Where direct exchanges are unavailable, customers may request a return for an eligible product and place a new order for another fragrance.

14. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible:

Email: service@naturovm.com

We will make reasonable efforts to assist before fulfillment begins.

However, cancellation cannot be guaranteed once an order has entered:

  • Processing
  • Packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

15. Contact Us

If you have questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

Brand: NATUROVM
Website: naturovm.com
Email: service@naturovm.com

Legal Entity:
Zhengzhou Chencan Network Technology Co., Ltd.

Registered Address:
Taiwan Science Park, A2-4 Building, Room 402,
Xinggang Subdistrict Office,
Airport Economy Zone, Zhengzhou City,
Henan Province, China

Unified Social Credit Code:
91410100MAE7QX975Q

For order-related inquiries, please include your order number and the email address used during checkout.

NATUROVM — Inspired Fragrance Rituals with Woody, Floral, and Amber Notes.