Product Support & Warranty

Our Commitment to Quality

At NATUROVM, we believe every fragrance should deliver a refined experience from the moment it arrives to the moment it becomes part of your daily ritual.

Each fragrance product is carefully selected, inspected, and prepared before shipment to ensure it meets our standards for scent presentation, packaging quality, and overall product experience.

If your product arrives damaged, defective, or develops a qualifying manufacturing issue within the applicable warranty period, our customer support team will carefully review your request and work with you to provide an appropriate solution.

90-Day Limited Warranty

Most products purchased from NATUROVM are covered by a 90-day limited warranty beginning from the date your order is delivered.

This warranty applies to eligible manufacturing defects or product-related issues that occur during normal intended use.

Depending on the situation, available solutions may include:

  • Replacement of the product
  • Replacement of eligible components, where available
  • Store credit
  • Refunds where appropriate under applicable policies

The final resolution will depend on the specific circumstances, product availability, the nature of the issue, and applicable warranty conditions.

What Is Covered

Our limited warranty may cover qualifying issues including:

Manufacturing Defects

Defects in materials, production, or workmanship that affect the normal condition, presentation, or intended function of the fragrance product.

Perfume Bottle or Packaging Issues

For eligible fragrance products, unexpected issues involving perfume bottles, spray mechanisms, caps, seals, or packaging components that occur during normal intended use may be reviewed.

Product Structure Defects

Problems related to product construction or manufacturing that are not caused by accidental damage, improper handling, misuse, or unsuitable storage conditions.

Products Damaged During Delivery

Items that arrive broken, leaking, damaged, or unusable due to shipping or handling may qualify for review under this warranty policy.

What Is Not Covered

This limited warranty does not cover issues caused by:

  • Accidental drops, impacts, or damage after delivery
  • Improper storage or handling
  • Misuse or use outside the intended purpose of the product
  • Exposure to excessive heat, direct sunlight, moisture, or unsuitable environments
  • Normal product usage and expected fragrance changes over time
  • Cosmetic changes caused by regular handling
  • Unauthorized modifications, refilling, repairs, or alterations
  • Damage caused by improper cleaning methods
  • Loss or theft
  • Issues reported after the applicable warranty period

Minor variations in fragrance color, bottle appearance, packaging texture, printing details, or other visual characteristics may occur due to manufacturing processes and are generally not considered defects unless they affect the normal use or integrity of the product.

Damaged or Defective Products

If your NATUROVM fragrance order arrives damaged, defective, leaking, or incomplete, please contact our customer support team as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide:

  • Your order number
  • Your name and email address used for the order
  • A description of the issue
  • Clear photos or a short video showing the problem
  • Photos of the outer packaging if the product was damaged during shipping
  • Photos of the product label and packaging where available

Please keep the original product and packaging until our customer service team has completed the review process.

How to Make a Warranty Claim

To submit a warranty request, please contact our customer support team using the contact details provided on our website.

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

Our team generally reviews warranty requests within 24–48 business hours.

Additional information may be requested if necessary to confirm the product condition or determine the appropriate resolution.

Replacement Products

If a replacement is approved, NATUROVM will make reasonable efforts to provide the same fragrance product whenever available.

If the original product is unavailable, we may provide:

  • A comparable fragrance product
  • Store credit
  • Another suitable resolution based on the circumstances

Replacement availability depends on current inventory and product availability.

Refunds

Warranty approval does not automatically guarantee a refund.

Refund eligibility will be determined based on the nature of the issue, warranty coverage, and our applicable Return & Refund Policy.

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank, card issuer, or payment provider.

Returns and Warranty Are Different

Our Return Policy applies to eligible purchases that customers wish to return within the applicable return period.

Our Limited Warranty applies specifically to qualifying manufacturing defects and product-related issues covered under this warranty.

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.

If the fragrance product inside is damaged, please contact our customer support team and provide:

  • Photos of the outer shipping package
  • Photos of the shipping label
  • Photos of the damaged fragrance bottle or packaging
  • Photos of any damaged internal protection materials

Providing these details helps us review your request more quickly and accurately.

Fragrance Care

To help maintain the quality and longevity of your NATUROVM fragrance:

  • Store perfume bottles in a cool and dry place
  • Avoid prolonged exposure to direct sunlight
  • Keep products away from excessive heat or humidity
  • Handle bottles, caps, and spray components carefully
  • Keep the original packaging when possible
  • Avoid unnecessary opening or transferring of fragrance products
  • Follow any product-specific care recommendations provided

Improper storage, handling, or use may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights available under applicable consumer protection laws.

Nothing in this policy is intended to exclude, limit, or replace consumer rights that cannot legally be restricted.

Contact Us

If you have questions regarding product quality, warranty coverage, or an existing warranty request, please contact our customer support team:

Brand: NATUROVM
Website: naturovm.com
Customer Support Email: service@naturovm.com

Legal Entity:
Zhengzhou Chencan Network Technology Co., Ltd.

Registered Address:
Taiwan Science Park, A2-4 Building, Room 402,
Xinggang Subdistrict Office,
Airport Economy Zone, Zhengzhou City,
Henan Province, China

Unified Social Credit Code:
91410100MAE7QX975Q

NATUROVM — Making Every Fragrance Ritual Feel More Inspired by Wood, Floral, and Amber Notes.